Ordering and delivery – F.A.Q.
When will I receive my order?
We strive to offer your order to PostNL or GLS within 24 hours of receiving payment, if in stock. Depending on the delivery country, a number of delivery days are added. Once we have shipped the package you will receive a tracking code that will allow you to track the package.
What are the small order costs?
For orders smaller than 20 euros, a 10 euro small order fee will be charged. Tip: It is often beneficial to order a little more so that these are dropped.
How soon will I receive my order?
Packages within Europe are generally sent by GLS. All envelopes and packages outside Europe with Postnl.
View current delivery times by carrier here:
I need to receive my package faster, is that possible?
If you want to receive a package faster, we could book it through other faster logistics partners or on your carrier’s account number. Any additional costs shall be borne by the buyer.
How expensive is delivery?
Within the European Union, we have fixed low rates. It does not matter whether you are placing a small order or a very large order.
| Netherlands | € 6,25 | Ireland | € 16,95 | Hungary | € 22,50 | ||
| Belgium | € 7,50 | Italy | € 16,95 | Croatia | € 22,50 | ||
| Germany | € 8,70 | Poland | € 16,95 | Latvia | € 22,50 | ||
| Denmark | € 12,50 | Portugal | € 16,95 | Lithuania | € 22,50 | ||
| France | € 12,50 | Spain | € 16,95 | Romania | € 22,50 | ||
| Luxembourg | € 12,50 | Sweden | € 22,50 | Slovenia | € 22,50 | ||
| Austria | € 12,50 | Bulgaria | € 22,50 | Slovakia | € 22,50 | ||
| United kingdom | € 12,50 | Estonia | € 22,50 | Czech Republic | € 22,50 | ||
| Finland | € 16,95 |
Outside the European Union, delivery charges are calculated by weight:
| 0 to 999 gr | € 50,00 | 8 kg. to 8999 gr. | € 103,00 | |
| 1 kg. to 1999 gr. | € 55,00 | 9 kg. to 9999 gr. | € 107,00 | |
| 2 kg. to 2999 gr. | € 60,00 | 10 kg. to 10999 gr. | € 117,00 | |
| 3 kg. to 3999 gr. | € 65,00 | 11 kg. to 11999 gr. | € 122,00 | |
| 4 kg. to 4999 gr. | € 73,80 | 12 kg. to 12999 gr. | € 135,00 | |
| 5 kg. to 5999 gr. | € 78,00 | 13 kg. to 13999 gr. | € 137,00 | |
| 6 kg. to 6999 gr. | € 84,00 | 14 kg. to 14999 gr. | € 142,00 | |
| 7 kg. to 7999 gr. | € 93,00 | 15 kg. to 15999 gr. | € 148,00 |
I would like to order but it must be on account?
This is generally not a problem. Using a credit check, we see if we can deliver on account. If approved, you will simply receive a bill to be paid within 30 days. Send us an email with your company information and purchase order and we will open an account for you!
Do I always get the hose delivered in 1 piece?
We strive to deliver your order in as few pieces as possible however in 1 piece is not always possible. For example, it could happen that an order of, say, 70 meters will be delivered in a 50-meter piece and a 20-meter piece or 40 + 30 meters depending on stock. Generally, our full rolls are 50 or 100 meters long depending on the diameter requested.